Terms and Conditions

Booking

By booking your ticket(s) through our website, you agree to these Terms and Conditions. You will receive a Booking Confirmation via email along with your event e-ticket in the form of a QR code.
Admission will not be granted without a valid e-ticket.

Data Protection

When purchasing your ticket, you will be required to provide your customer details, including a contact mobile number.

Pick and Play Events Limited is committed to protecting your personal data.
We will only use your personal information as outlined in our Privacy Policy.

On the day, some clubs may run their own data capture campaigns and request your email address. Please only opt in if you are happy to be contacted directly by the club.

Refunds

All tickets for Pick and Play Events Limited are non-refundable unless the event is canceled. In the event of cancellation or postponement prior to the start of the event. Refund requests must be made by the original purchaser in writing and will be considered on a case by case basis.

Tickets will not be exchanged or refunded if:

  • The event is halted after it begins.

  • The start time is delayed for any reason.

  • The date or duration of the event changes after ticket purchase.

  • The event has to be postponed due to a weather warning that would make it unsafe for the families to participate in the pre-booked sports and activities.

  • The ground is too wet for some sports and activities to run on the day, we will do our best to place the children on alternative sports and activities that are running on the day!

QR codes will be scanned upon entry, and the first ticket scanned will grant entry. Any duplicate tickets will be denied. Please handle your QR code responsibly; we accept no liability for ticket duplication or unauthorised use.

Admission

Admission is at the ticket holder’s own risk. By entering, you consent to all members of your party participating in activities on-site.

Tickets must be purchased through our official website. Tickets bought through unauthorised sources may not be valid, and duplicate QR codes will be denied entry. The name on the ticket must match your ID, and any transfer of ownership must be communicated to us in advance.

Wristbands must be worn at all times. Lanyards must be worn by parents and parents only. Lost or damaged wristbands must be reported immediately for a replacement. Individuals without wristbands will be removed from the site.

For safety reasons, security checks may be conducted. We reserve the right to confiscate prohibited items, refuse admission, or remove individuals engaging in abusive, threatening, or illegal behaviour.

Prohibited items include:

Knives, glassware, fireworks, air horns, laser devices, drones, paraffin lamps, and generators.

Alcohol brought from outside the event grounds.

Children’s tickets are only valid when accompanied by the parent/guardian who purchased them. Unaccompanied children under 18 will be denied entry, and parents/guardians are responsible for the safety of their children at all times.

Liability

While every effort is made to ensure a safe environment at Pick & Play Festival, it’s important to note that participation in activities is at your own risk. All activities are supervised by experienced, DBS-checked coaches, and we have thorough safety measures in place, including event insurance and first aid coverage.

However, if a child sustains an injury during an activity, Pick & Play Festival and the participating clubs cannot accept responsibility for the incident. Parents or guardians are responsible for supervising their children when not actively engaged in a supervised session.

Pick and Play Events Limited is not liable for:

  • Any loss, injury, or damage sustained during the event Pick & Play festival and the participating clubs cannot accept responsibility.

  • Goods or services purchased from third-party vendors.

  • Damage to vehicles or personal property on-site.

  • Attendees participate in activities at their own risk. We do not exclude liability for death or injury caused by our negligence or where not permitted by law.

General

Event line-ups, sports and activities, and schedules are subject to change without notice. No commercial activity is permitted without prior written consent. Tickets cannot be used for marketing or promotional purposes without prior approval.

Event staff may administer emergency first aid in necessary situations. Designated water points will be clearly marked.

Child Tickets

Child tickets, are charged. Charity donations on the day for Adult entry.
Children under 18 must always be accompanied by an adult. Parents/guardians must ensure that minors comply with event rules and safety instructions.

Car Parking

Parking must be pre-purchased through our website. Vehicles are parked at the owner’s risk, and accessible parking must be requested in advance.

Media

By attending, you consent to being filmed or photographed for media and marketing purposes. Commercial filming or photography is prohibited without prior written approval. Personal filming must comply with data protection laws.

Amendments:
Pick and Play Events Limited reserves the right to update these Terms. Updates will be posted on our official website. Please check regularly for changes.

For inquiries, contact us at office@pickandplay.uk